Order & Fulfillment Policy
Once an order is placed it is final. Substitutions cannot be made. Please keep in mind that just because an item is listed on our website does not mean it is ready to ship when you are wanting to make the substitution. Furthermore, we prepare limited batches fresh, so we do not have "spare cookies" in stock. If you would like additional items, then please make an additional order.
An order can be cancelled only if we are notified immediately after the purchase is made.
Refunds will only be issued after an order is prepared for instances where we have made an error. Orders that are cancelled before preparation are certainly eligible for full refunds in most circumstances. See our Refund Policy for more details.
Our storefront operates on first-come first-serve basis. We do not accept call ahead orders for our storefront. Customers should order "Local Pickup" on our website if they wish to order in advance to have cookies ready for pickup. See Local Pickup below.
Our cookie selections in our storefront are the cookies we have the most of in stock of on any given day. There is no schedule of when we sell certain cookies. If you would like to see a visual of which cookies we are serving on any given day, then please check our Story Posts on Instagram and Facebook.
Orders will be ready for pickup on the business day after the order is placed. Our business days are Mon-Sat and orders can be picked up between 1-5pm in the afternoon. If you cannot pickup between those hours, then please reach out to us so that we can make arrangements for you to pickup outside of our normal business hours.
Orders should be placed when they are ready to be picked up the next business day. Just as we cannot speed up orders, we also cannot delay making orders for any amount of time because our cookie selections are constantly changing.
Shipping orders are prepared in the order that they are received. Usually orders are shipped out 1-2 business days after the order is placed, but this is not guaranteed. We can neither speed up nor slow down when we will ship out an order.
See our shipping policy page for more details.